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Your account and data

Delete your MySharedXP account

You can delete your MySharedXP account and the personal data that belongs to it at any time: in the app, in the web app, or by email if you can no longer sign in. Deleting is permanent and cannot be undone.

MySharedXP is made by TNV NextGen Digital (TNV NextGen, KVK 98216260), Almere.

Delete it in the app

iPhone and iPad

  1. Open Settings.
  2. Scroll to Danger Zone and tap Delete Account.
  3. Type DELETE and tap Delete.

Android

  1. Open Settings.
  2. Scroll to Danger Zone and tap Delete Account.
  3. Type DELETE and tap Delete permanently.

Web app, without installing anything

  1. Sign in at app.mysharedxp.com.
  2. Open Settings, then Danger zone > Delete account.
  3. Type DELETE and select Delete my account.

Open Delete account in the web app

Ask by email, without the app

  1. Write to us from the email address of your MySharedXP account, so we know the request is yours.
  2. Say that you want your account deleted. If you write from another address, we may ask you to confirm that the account is yours.
  3. We delete the account as described below and confirm by email. We answer within one month.

Email privacy@tnvnextgendigital.com

What is deleted straight away

  • Your sign-in and your profile: name, email address, phone number, photo and bio. Your profile is replaced by an anonymous placeholder.
  • Your settings, payment details and payment request links, push notification tokens, notifications and personal activity log.
  • Receipt photos, reports of wrongly read receipts, support tickets with their attachments, and feedback.
  • Your budgets, recurring expenses, friends, friend requests and invitations.
  • Our copy of your subscription record.

What is kept, and for how long

In the words of our privacy policy:

  • Expenses, splits and settlements you share with others: when you delete your account they are anonymised (your name is removed and cannot be restored) so that other members’ records stay correct. Entries in a group’s activity written while you were a member (for example “Added Alex to the group”) stay visible to that group’s members.
  • Anonymous usage events: at most 13 months. They are not linked to your account.
  • Subscription records: our copy is deleted with your account. Apple, Google and Stripe keep their own payment records as tax law requires; for web purchases Stripe keeps the invoices we must retain for seven years under Dutch tax law.
  • Consent records: after account deletion, in anonymised form (linked only to an internal identifier, not to your name or email), for as long as we may need to show what was agreed, at most five years (the Dutch limitation period for claims).
  • Backups: at most 35 days, after which deleted data is gone from backups too.

Deleting your account does not cancel a paid plan. Cancel it first in your Google Play or App Store subscriptions, or for a web purchase in the web app under Settings > Subscription > Manage subscription.

Read the full privacy policy